Troubleshooting

Most technical issues on Asterune have quick fixes. This page walks through the common ones. If these steps don't solve it, contact Solarius support with your operating system and a description of what's happening.

Start here: the basics#

Before anything else, these quick checks resolve a large share of problems:

1. Update the client. Make sure you're on the latest version of the Asterune desktop client — see Downloading Asterune. On Linux, update through Flatpak
2. Restart the client. Fully close Asterune and reopen it
3. Check your connection. Asterune games are online — confirm you have a stable internet connection
4. Restart your computer. It clears up a surprising number of issues
5. Check the platform status. If something's affecting Asterune more broadly, it may be a known issue we're already working on

A game won't load or launch#

• Make sure your client is up to date
• The first launch of a game may download additional files — give it time to finish
• Confirm you have enough free disk space for the game
• Check that your graphics drivers are up to date
• Try a different game — if others load fine, the issue may be specific to that game, which is made by its creator. You can report a broken game from its page

Connection and lag issues#

• Test your internet on another device or app to confirm it's working
• If you're on Wi-Fi, move closer to your router or try a wired connection
• Restart your router
• Temporarily pause large downloads or streams using your bandwidth
• A firewall, VPN, or restricted network (such as a school or workplace) can block Asterune — try a different network if you can

I can't sign in#

• Double-check your email and password
• If you've forgotten your password or lost access, see Account recovery
• If you're getting two-factor prompts you can't complete, see Account security and your recovery codes
• Make sure your client is up to date — a very out-of-date client can fail to sign in

Microphone or voice chat problems#

• Confirm you've completed phone verification, which is required for voice chat
• Check that the game you're in has voice chat enabled — it's the creator's choice
• Make sure Asterune has permission to use your microphone in your operating system's privacy settings
• Select the correct input device and check push-to-talk settings in the in-game Voice Chat menu (press Escape)
• See Voice chat for full controls

Audio or performance problems#

• Lower in-game graphics settings if a game runs slowly — requirements vary by game
• Close other demanding apps to free up memory
• Update your graphics and audio drivers
• Confirm your computer meets the system requirements

Installation problems#

• Make sure your operating system is supported — see Downloading Asterune
• Confirm you have enough disk space
• On Linux, make sure Flatpak and Flathub are set up correctly
• Re-download the installer in case the file was incomplete

Still stuck?#

If you've tried the relevant steps and the problem continues, contact us at Solarius support. To help us help you, include:

• Your operating system (and version)
• A description of the problem and when it started
• What you've already tried
• Any error messages, with screenshots if you can

Getting help#

For anything not covered here, reach us at Solarius support.